Motorline support policy

Motorline is supported by Carbon Supply Studio.

• Support form: https://themes.carbonsupplyco.com/support/
• Support email: support@carbonsupplyco.com
• Documentation: https://themes.carbonsupplyco.com/motorline/
• Response target: within two business days

Included support

Support covers documented theme installation, theme-editor settings, reproducible defects in unmodified Motorline code, and questions about built-in Motorline sections and templates.

Outside standard theme support

Custom development, catalog entry, store administration, business policy writing, third-party app debugging, third-party code, checkout customization, and issues caused by merchant code changes are outside standard support. The support team may still identify the likely owner of the issue or provide a separate service estimate where available.

Before contacting support

Review the setup guide, merchant guide, troubleshooting guide, and FAQ. Reproduce the issue in an unpublished copy with recent app or custom-code changes disabled where practical.

What to include

The public support form will require:

• Name and reply email
• Shopify store URL
• Motorline theme version
• Affected storefront URL
• Problem description and reproduction steps
• Expected and actual behavior
• Browser and device information
• Optional screenshots or file upload

The form must send an automatic receipt so the merchant knows the request was received.

Security and privacy

Do not send passwords, payment details, customer personal information, private app credentials, or collaborator codes by email. If store access is needed, support will request access through Shopify's approved collaborator process.